1. About These Terms
These Terms of Service (“Terms”) are a legal agreement between Adza AI LLC., of 10845 Griffith Peak Dr, Las Vegas, NV 89135, United States (“Adza,” “we,” “us,” or “our”) and the person or entity that registers for or uses the adza.ai platform (“Customer,” “you,” or “your”). They govern access to and use of the website at adza.ai, the adza.ai application, and all related services (together, the “Services”).
These Terms are written in English. Where a translated version is made available (for example, in Spanish), the English version governs and prevails in the event of any conflict or inconsistency.
By creating an account, clicking “I agree,” or otherwise accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity, in which case “you” and “your” refers to that entity.
The Services are intended for business use. You must be at least 18 years old and acting in the course of a trade, business, or profession to use the Services.
1.1 Changes to these Terms
We may update these Terms from time to time. We will notify you of a change by email and by an in-app notice at least 14 days before the change takes effect. If you disagree with the updated Terms, you may terminate your subscription by cancelling your Account before the change takes effect; if you have prepaid subscription fees, we will refund the pro-rata unused portion of those fees for the remaining term upon that termination. This right does not apply to a change that only adds new functionality or that does not impose any additional obligation on you, which takes effect immediately on posting. If you do not cancel before a change takes effect, your continued access to or use of the Services after that date constitutes acceptance of the updated Terms.
2. Definitions
Account: the registered adza.ai account through which a Customer and its authorised Team Members access the Services.
Ad Export: a download or publish action that consumes a unit of the Customer’s Ad Export allowance, as described in clause 6.3.
AI Generation Credits: the usage unit consumed by AI-assisted generation within the Services, as further described at adza.ai/pricing.
Assets: the static images, video, audio, and copy generated through the Services from a Brief and the templates selected by the Customer.
Brand Kit: the Customer’s logo, colour palette, typography, tone of voice, and related brand elements, whether auto-detected by the Services or manually configured by the Customer.
Character: an AI-generated, reusable avatar persona (including its associated voice) created within the Services for use in Assets.
Connected Platform: a third-party service the Customer connects to the Services, including Shopify, Meta (Facebook/Instagram), TikTok, and Google.
Input Materials: all data, product information, images, video, audio, text, briefs, prompts, Brand Kit elements, and other content that the Customer or a Team Member uploads, connects, or enters into the Services.
Subscription Plan: the paid tier (or free trial) of the Services the Customer has selected, as described at adza.ai/pricing.
Team Member: an individual the Customer has invited to access its Account under a role (Admin, Creator, or Reviewer).
Template: a human-designed layout, structure, and animation definition available in the Services’ curated template library, into which Assets are populated.
3. The Services
adza.ai connects to a Customer’s Shopify store and social/web presence, helps the Customer generate a creative brief, and produces Assets by populating human-designed Templates with the Customer’s Brand Kit and product content using artificial intelligence. Assets can be published directly to connected Meta and TikTok ad accounts.
Templates are human-designed. The role of AI in the Services is to populate a selected Template with Customer-specific content (copy, imagery, colours, and similar); AI does not design the underlying layout, structure, or typographic system of a Template.
The Services, including individual features, workflow modes, and the template library, may change, be added to, or be withdrawn over time. We will use reasonable efforts to give advance notice of the withdrawal of a feature that Customers rely on materially, but the Services are provided on an evolving basis and specific features are not guaranteed to remain available indefinitely.
We do not guarantee any particular advertising outcome, including click-through rate, conversion rate, cost per acquisition, return on ad spend, or approval by any Connected Platform. Advertising performance depends on many factors outside our control.
4. Accounts, Teams and Roles
You must provide accurate registration information and keep it up to date. You are responsible for maintaining the confidentiality of your Account credentials and for all activity that occurs under your Account, except to the extent caused by our breach of these Terms.
Paid Subscription Plans support multiple Team Members under Admin, Creator, and Reviewer roles, as described in the Services. The Account owner is responsible for the acts and omissions of every Team Member it invites, and for ensuring each Team Member complies with these Terms.
You must notify us promptly at hello@adza.ai if you become aware of unauthorised access to or use of your Account.
5. Free Trial
New Customers may be offered a free trial (currently 14 days, no payment card required) with access to the full platform and the ability to generate a limited number of watermarked Assets. A payment card is required to continue using the Services after the trial ends, and we will send reminder notices before the trial expires. Assets generated during a free trial carry a visible watermark and may not be used for commercial purposes, including publishing to any Connected Platform, unless and until the Customer converts to a paid Subscription Plan.
We may change, limit, or discontinue trial offers at any time, and may restrict eligibility (for example, to one trial per business).
6. Subscription Fees, Credits and Billing
6.1 Subscription Plans: Current Subscription Plans, pricing, and included allowances (Ad Exports, AI Generation Credits, brands, and users) are described at adza.ai/pricing. Fees are stated and billed in United States Dollars (USD) unless we agree otherwise in writing, regardless of where you are located. Plans are billed monthly or annually in advance and renew automatically for successive terms of the same length unless cancelled before the renewal date.
6.2 Price changes: We may change Subscription Plan pricing. For an existing paying Customer, a price change takes effect at the Customer’s next renewal, provided we give at least 30 days’ notice before that renewal. If you do not agree to the new price, you may decline to renew.
6.3 Ad Exports: Generating Asset variations does not, by itself, consume an Ad Export. An Ad Export is consumed only when a generated Asset is downloaded or published to a Connected Platform. All format and size variants produced from a single Design Selection count as one Ad Export. Re-downloading or re-publishing an Asset that has already consumed an Ad Export does not consume a second one. Each additional language variant of a published or downloaded Asset consumes its own separate Ad Export.
6.4 Additional credits and overages: Where permitted by your Subscription Plan, Account Admins may purchase additional AI Generation Credits in packs, at the price stated in-app at the time of purchase. Purchased credit packs are non-refundable once purchased, save as required by law.
6.5 Taxes: Fees are exclusive of GST and any other applicable taxes, levies, or duties, which you are responsible for in addition to the fees, except where we are required by law to collect them from you.
6.6 Refunds: Except as set out in clause 1.1 or as otherwise required by applicable law, fees already paid are non-refundable, including where you cancel mid-term or where we suspend or terminate your Account for a breach of these Terms. If you cancel a paid Subscription Plan before the end of your current Subscription Period, you remain liable for, and must pay, the fees for the remainder of that Subscription Period; you acknowledge that this reflects a genuine pre-estimate of the loss we are likely to sustain from an early cancellation.
6.7 Late or failed payment: If a payment fails, we may retry it, and may suspend access to paid features (without deleting your data) if payment is not received within 7 days of written notice.
7. Connected Platforms and Third-Party Services
7.1 Shopify: You may connect a Shopify store via OAuth. When you mark a product “Ad-Ready,” the Services take a snapshot of that product’s data at that moment; the snapshot does not automatically re-sync on a schedule. You control when to refresh a snapshot by removing and re-adding a product as Ad-Ready.
7.2 Meta and TikTok: You may connect Meta and TikTok advertising accounts to publish Assets directly. Your use of Meta and TikTok, and any content you publish through them, is also governed by each platform’s own terms of service and advertising policies, which you are solely responsible for reviewing and complying with.
7.3 Third-party AI providers: Generating Assets involves the use of third-party AI models and infrastructure providers engaged by us. We select and vet these providers, but we do not control their underlying training data, model weights, or internal processes, and we cannot guarantee that any specific model output will be error-free, unbiased, or free of third-party rights.
8. Input Materials and Customer Data
As between you and us, you retain all intellectual property rights in your Input Materials. You grant us a non-exclusive, worldwide, perpetual, irrevocable, sublicensable licence to host, copy, store, process, adapt, and make available your Input Materials and any Assets generated from them, to provide, maintain, and improve the Services. This licence survives termination or expiry of these Terms for any reason.
You warrant that you own or have all necessary rights and consents to upload and use your Input Materials, and that your Input Materials do not infringe any third party’s intellectual property, privacy, or publicity rights.
8.1 Use of Customer Data to improve the Services: We do not use your specific Brand Kit, logos, product imagery, or other identifiable Input Materials to train AI models. We may use aggregated, de-identified platform data to train and improve the models underlying the Services.
9. Generated Content — Ownership and Licence
Subject to you holding a current, paid Subscription Plan (or where stated otherwise for trial use) and having paid all fees then due, we assign to you all our right, title, and interest (including copyright) in the Assets generated for you through the Services, to the extent such Assets are generated from your Input Materials and Brief, subject to the restrictions in clause 9.2.
Assets generated during a free trial, or otherwise bearing a watermark, are licensed to you for internal review purposes only and may not be published, distributed, or used commercially until you hold a paid Subscription Plan covering that Asset.
Because Assets are generated by populating a Template with your Input Materials, they will typically differ from another customer’s output even where the same Template is used, but we do not warrant that any Asset (or an element of it) is wholly unique, and we do not warrant that an Asset is free of third-party intellectual property claims arising from elements outside your Input Materials.
9.1 The Template library remains ours: The underlying Templates in our curated library are and remain our intellectual property (or that of our licensors). Your rights are limited to the populated Asset generated for you.
9.2 Restrictions on your use of Assets: You must not use an Asset, or permit an Asset to be used, to train, test, or otherwise develop any artificial intelligence model, system, or similar technology.
10. AI Avatars (Characters)
Characters, including their voices, are AI-generated compositions. Unless you have separately disclosed to us (and obtained our written agreement) that a Character is based on a real, identifiable individual with that individual’s consent and appropriate release, you must not configure a Character to represent, or be confused with, any specific real person, living or dead.
You are solely responsible for ensuring that any Asset featuring a Character complies with each Connected Platform’s synthetic media and AI-disclosure policies, and with any applicable law requiring disclosure of AI-generated or synthetic content in advertising in the jurisdictions where you run ads.
11. Acceptable Use
You must not use the Services, and must not permit any Team Member or third party to use the Services, to violate any applicable law; infringe any person’s intellectual property, privacy, or publicity rights; create unlawful, harmful, discriminatory, deceptive, or abusive content; create a Character or synthetic likeness of a real, identifiable person without informed consent; impersonate any person or entity; reverse engineer the Services; scrape or harvest data; build a competing service; interfere with limits or security features; or resell access without our prior written consent.
We may remove content, suspend a specific feature, or suspend or terminate your Account for a breach of this clause 11, with notice and an opportunity to remedy except in the case of a serious or repeated breach, illegal content, or a risk to the Services or others.
12. Agentic Workflow Modes
The Services offer Guided, Assisted, and Autonomous workflow modes. In Autonomous Mode, you authorise the Services to take pre-approved categories of action within the guardrails you configure, without a per-action approval from you. You remain responsible for configuring appropriate guardrails, reviewing the Agent Activity Feed, and using the undo function within the applicable window where you disagree with an action taken.
13. Our Intellectual Property
Other than your Input Materials and the Assets licensed to you under clause 9, all intellectual property rights in the Services, including the software, the Template library, the adza.ai name and logo, and all underlying technology, belong to us or our licensors. These Terms do not grant you any right in our trademarks or branding except as needed to identify that you are a customer of the Services.
14. Feedback
If you choose to give us feedback, suggestions, or ideas about the Services, you grant us a royalty-free, worldwide, perpetual licence to use that feedback for any purpose, without any obligation to you. Do not send us feedback you consider confidential.
15. Confidentiality
Each party must keep the other’s non-public business, technical, and pricing information confidential, and use it only to perform its obligations or exercise its rights under these Terms, except where disclosure is required by law or to a party’s professional advisers under an equivalent duty of confidence. This clause survives termination of these Terms for 3 years.
16. Privacy
We handle personal information in accordance with our Privacy Policy at adza.ai/privacy and applicable data protection law in the jurisdictions where you and your end users are located, including applicable US state privacy laws. Cross-border handling of data relating to individuals in the UAE or Saudi Arabia is addressed separately in clause 21.2. By using the Services, you consent to this cross-border handling of data as described in the Privacy Policy.
17. Term, Suspension and Termination
These Terms apply for as long as you have an Account. You may cancel a paid Subscription Plan at any time through your Account; cancellation takes effect at the end of the then-current Subscription Period, and clause 6.6 applies.
We may, in our sole discretion, suspend or terminate your Account or any part of the Services, without notice, if you breach these Terms or if we reasonably believe your use of the Services is unsuitable in any way.
On termination for any reason, your right to access the Services ends immediately. We may delete your Account and any data or Assets associated with it, including Assets already assigned to you under clause 9, and we will have no liability to you of any kind for that deletion.
Clauses that by their nature should survive termination survive termination or expiry of these Terms.
18. Disclaimers
To the maximum extent permitted by law, and subject to clause 24 (Consumer Rights), the Services and all Assets are provided “as is” and “as available,” without warranty of any kind, whether express, implied, or statutory, including any implied warranty of merchantability, fitness for a particular purpose, or non-infringement.
18.1 AI-specific risks: You acknowledge that AI-generated content carries inherent risks: outputs may be factually inaccurate, may reflect bias, may unintentionally resemble a third party’s existing work, and the law governing generative AI is still developing and unsettled in most jurisdictions. We disclaim all warranties regarding the accuracy, originality, and legal clearance of AI-generated output.
19. Limitation of Liability
Nothing in these Terms limits or excludes a liability that cannot lawfully be limited or excluded under applicable law. Subject to that, you access and use the Services entirely at your own risk; we are not liable for indirect, incidental, special, punitive, or consequential loss, or for loss of profits, revenue, business opportunity, contracts, data, or goodwill; and our total aggregate liability is limited to the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim. This limitation does not apply to your indemnity obligations under clause 20.1.
20. Indemnity
20.1 Indemnity by you: To the extent permitted by law, you agree to indemnify, hold harmless, and defend us from and against third-party claims, liabilities, damages, expenses, and costs arising from your breach of these Terms, your use or misuse of the Services, your failure to comply with applicable law, infringement connected with your Input Materials or Assets, or your breach of any Connected Platform agreement.
20.2 Our right to control your indemnified claims: We may assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defence.
20.3 Indemnity by us: Other than in respect of your use of, or reliance on, an Asset or other AI-generated output, and subject to clause 20.4, we will indemnify and hold you harmless against a third-party claim alleging that the Services infringe that third party’s intellectual property rights, subject to the conditions stated in these Terms.
20.4 Exclusion and cap: Our indemnity does not apply where a claim is based on your modification of the Services, use outside these Terms, combination with a non-adza product or process, your Input Materials, your use of an Asset or other AI-generated output, or output of a third-party AI model or provider.
21. International Use and Local Compliance
21.1 Local advertising and content law: The Services are offered to businesses in the United States, other English-speaking markets, and the United Arab Emirates and Saudi Arabia, among other jurisdictions. You are solely responsible for ensuring that your Brief, Input Materials, and published Assets comply with the advertising standards, consumer protection law, and AI or synthetic-media disclosure requirements of each jurisdiction in which you advertise.
21.2 Cross-border data handling: Where we process personal information of individuals located in the UAE or Saudi Arabia in connection with your use of the Services, we will handle that information consistently with applicable local data protection law, as further described in our Privacy Policy.
22. Export Control and Sanctions
The Services, including the underlying AI models and technology, may be subject to US export control and economic sanctions laws. You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or region subject to comprehensive US sanctions, and that you are not identified on any US government restricted-party list. You must not access or use the Services in violation of any applicable export control or sanctions law.
23. General
23.1 Force majeure: Neither party is liable for a delay or failure to perform caused by circumstances reasonably beyond its control, provided the affected party gives prompt notice and uses reasonable efforts to resume performance.
23.2 Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign, subcontract, novate, or otherwise transfer any or all of our rights and obligations under these Terms at any time, for any reason, without your consent.
23.3 Relationship of the parties: These Terms do not create a partnership, joint venture, agency, or employment relationship between the parties.
23.4 Notices: Notices to us must be sent to [legal/support email]. Notices to you will be sent to the email address on your Account, or displayed in-app, and are deemed received on the next business day.
23.5 Entire agreement, severance and waiver: These Terms, together with the Privacy Policy and any order form or plan description referenced in them, form the entire agreement between the parties regarding the Services.
23.6 Governing law, arbitration and consumer rights: These Terms are governed by the law of the State of Delaware, United States. If you are located in the United States, disputes will be resolved exclusively by binding arbitration administered by JAMS, subject to the exceptions and individual-action waiver stated in these Terms. If you are located outside the United States, the state and federal courts located in Delaware have exclusive jurisdiction.
23.7 Contact: Questions about these Terms can be sent to hello@adza.ai.
Questions about these Terms can be sent to hello@adza.ai.
Last updated: 18 August 2026.